| For any faulty product
in warranty purchased from FDC, the RMA procedure is as following:
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Complete the attached RMA
form and e-mail to FDC --  Download RMA Form |
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FDC will e-mail back the
FDC RMA No. after verifying the information. This process will
not exceed more than 48 Hours. |
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Send the faulty products to FDC with
proper packing. |
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No item will be accepted without proper
packing or with any of its accessories found missing. |
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Include RMA/DOA Form. |
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Mark packing with RMA/DOA No. |
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The RMA/DOA authorization will be valid
for 30 Days from the day it is issued. |
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The DOA authorization is valid for 7
Days from the day it is issued. |
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Shipping charges to RMA Center to be
borne by the customer. |
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The faulty products will be replaced
within 4 / 5 days , subject to availability of stock. |
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Minimum inspection charge of AED.100
will be levied in case the product returned is found not faulty. |
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A Credit Note will be issued (at the
current price of the item) if the item is not available in stock
for more than 5 days after the faulty product have been received
at RMA Center. |
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Only completed RMA/DOA request
form with all the necessary information mentioned above will
be processed. |
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Product returns must be
authorized by FDC's RMA/DOA department; the product returned
must not be different from the authorization; non-FDC products
are not to be returned to FDC. The RMA/DOA premailer can be
used as a packing list. |
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The quantity of product
returned must not exceed the quantity authorized; the quantity
returned must match the packing list/paperwork included in the
return. |
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Returns must be sent to:
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Attn: Mr. C.K. SURESH |
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FDC INTERNATIONAL FZE, |
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RMA Support |
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P.O. BOX: 17543, |
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Dubai - UAE. |
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Tel # : +971 4 8703401 |
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E-Mail: rmadubai@fdchq.com - for UAE Customers.
E-Mail: rma@fdchq.com - for Overseas
customers. | | |
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| DOA |
| DOA is a product found
faulty within the period of three days from invoice date. |
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Complete attached DOA Form. Download RMA Form |
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FDC will E-mail you back DOA No. Authorization
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Send to FDC in original packaging the DOA
product;
Include DOA forms.
Mark carton with DOA No. |
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Send to RMA/DOA department of FDC as mentioned
in the procedures. |
| FDC expects defective product returns to meet the
following criteria. |
