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Terms & Conditions


Terms And Conditions:

1. Standard RMA approval process period 2- 3 working days (Subject to receipt of filled-in RMA form).

2. An authorized RMA does not mean acceptance of the products, as this is subject to physical checks and vendor acceptance.

3. The allotted RMA No. is valid for 30 days from the date of issue and should be clearly mentioned on the outside of the package.

4. These products should be shipped Freight Prepaid, Door to Door to the above address.

5. The products returned must be same as the ones mentioned in the request form and the items which we approved.

6. Customer attributed physical damage, electrical shock,Serial No. Missing and removal of warranty labels will void the warranty.

7. Labels other than the labels found on the original product should be removed before shipping the goods to the Service Center.

8. All authorized defective products returned to FDC, should be individually packed in anti-static bags and preferably in their original packing.

9. Returns to FDC if not in compliance with the above mentioned terms and conditions, will be rejected and deemed out of warranty.

10. All RMAs for refunds will be assessed at a 15% depreciation fee.

11. RMA maximum clearing period by replacement or Credit Note - 10 Working days (Re-placement - repaired or New - Subject to stock availablility).

12. Local Customers can collect the replaced/repaired products back from the RMA centre on Thursdays.

13. Overseas Customers re-placements if any will be shipped back on FDC account.

14. Any Physical Damaged items (No RMA receipt is issued) will be stored in our RMA for 15 Days from the date of our intimation and will be shipped back to the customer on their account or will be scrapped at our end.

Local Customer Physical Damaged items will be returned back on hand. No RMA receipt will be issued.

PS : All our customers are requested to strictly follow FDC's RMA/DOA procedures to avoid any delay in processing returns.



RMA CUSTOMER SERVICE HOURS


RMA RECEIPTS - 9.30AM TO 3.30 PM (SUNDAY - WEDNESDAY)

RMA ISSUES - 9.30 AM TO 3.30 PM (THURSDAYS ONLY)

Telephonic Support : 9.30 AM to 6.00 PM (SUNDAY - THURSDAY)